Shipping Policy
Last updated: December 2023
OVERVIEW
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your product must be in the same condition that you received it, bags/case unopen and in its original packaging. You will be required to provide proof of purchase, and may be asked to submit photos of your product or its packaging or provide other information to assist JOM in processing your request.
To start a return, you can contact us at hello@jomorganic.com
If your return is accepted, we will send you a returns form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once a return is requested, the package should be sent back within 30 days. Otherwise we will not be able to accept it.
Order Processing
Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving full payment. You will receive an email confirmation once your order has been successfully processed.
Shipping within europe
We offer standard shipping option on all orders to our European destinations. Standard shipping usually takes between 3-10 business days depending on where you are located. If you would like express shipping, please get in touch with us at hello@jomorganic.com for a quote.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order using the provided tracking number on our website or the courier's website.
Lost or Stolen Packages
JOM is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure. If you believe your package is lost, contact the shipping carrier with your tracking information.
Address Changes
Any changes to the shipping address must be requested promptly. Once an order is shipped, we cannot modify the address.
Delivery Issues
If you encounter any issues with your delivery, please contact the shipping carrier for assistance. If you need further assistance, you can reach out to our customer service team at hello@jomorganic.com
Shipping Promotions
Periodically, we may offer shipping promotions. These promotions are subject to change and may have specific terms and conditions.
By placing an order with JOM, you agree to the terms outlined in this shipping policy. We appreciate your business and are here to assist you with any questions or concerns.
