Refund Policy

Last updated: December 2023


We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your product must be in the same condition that you received it, bags/case unopen and in its original packaging. You will be required to provide proof of purchase, and may be asked to submit photos of your product or its packaging or provide other information to assist JOM in processing your request.

To start a return, you can contact us at 


If your return is accepted, we will send you a returns form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once a return is requested, the package should be sent back within 30 days. Otherwise we will not be able to accept it.

Damages And Issues

Please inspect your order upon reception and contact us immediately if the product is defective, damaged or if you receive the wrong product, so that we can evaluate the issue and make it right.


Currently, we do not offer exchanges. Feel free to reach out to us at, and we will work together to find an alternative solution!


We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at

Can I Cancel My Order?

Once an order is placed, regrettably, we can't cancel it. If you need to update the address, shoot us a quick message at, and we'll do our best. Do keep in mind that if the order is already in the postal system, we can't tweak the address, and it's up to you to retrieve it from the specified shipping address.


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© Copyright 2024 JOM Organic AB

© Copyright 2024 JOM Organic AB